wow that is a long wait 

That is a lot of people in the queue
Although, I expected the waiting time to be at least an hour or 2 for the first few days of the BF3 beta, so I guess its not too bad.

I was expecting a long wait as well...  Seriously 30 min isn't bad considering.

well, no such luck with EA live chat. apparently my comcast email address i have used since BF2 first came out does not exist on EA records. I asked them if they could look up my info if i gave them my serial code (because i registered the game) or my in game name. nope. I was told the same thing they told me on the phone. go buy another copy and start over.  this is the actual conversation

Shashank: Hi, my name is Shashank. How may I help you?
krazeeyt@gmail.com: hi i have an issue with logging into my battlefield bad company 2 account. after i patched it to the last patch it didn't remember my password, and nor do i.
Shashank: I am sorry for the inconvenience caused to you.
Shashank: In this case, I would suggest you to uninstall and then reinstall the game.
krazeeyt@gmail.com: would i have to start over with my stats and everything? or would i get to keep them?
Shashank: The online stats will be saved in the server.
Shashank: Are we still connected ?
krazeeyt@gmail.com: ok, but if i cannot log into my account because i do not know the current password how re-installing the game change anything?
krazeeyt@gmail.com: is there any way i can just get my password reset?
Shashank: Sure.
Shashank: Please give me your email address.
krazeeyt@gmail.com: the one i used for the BFBC2 account was crazywiteboy@comcast.net
Shashank: Please wait.
krazeeyt@gmail.com: ok
Shashank: The email address you have provided is not correct.
krazeeyt@gmail.com: thats the one i used to play bad company 2 with
Shashank: I am sorry, But the email address does not exists.
krazeeyt@gmail.com:is there a way to look up my info if i give you the games serial code?
Shashank:No I am sorry
krazeeyt@gmail.com: what about my in-game name? can you get any info out of that?
Shashank:No I am sorry
krazeeyt@gmail.com: so i guess theres nothing for me to do but buy a new copy?
krazeeyt@gmail.com: and start over?
Shashank: Yes.
krazeeyt@gmail.com: well, thanks for trying to help. not what i wanted to hear but thats life i guess. thank you for your time
Shashank: You are welcome.

Is that the krazeeyt@gmail.com the account you signed into the EA live chat with, and if so, is the gmail address linked to your EA account?
if you havent already might be worth trying to sign into BC2 using the gmail account as the username.
Not sure if its possible that the email address for your EA account log-in has been changed though.. :/

Is the email crazywiteboy or crazywhiteboy? Just noticed that, thought I'd ask...

I'm not sure what else to suggest
I looked around for info on the issue and cant find anything that might help. The only issue that's remotely linked (and then only by asking for the serial key) is caused by EA banning 'unlicensed' keys. Which doesn't seem to be the problem here, as they would still have your email address and would be able to tell you what the issue was.

Maybe their suggestion of re installing the game causes some magical fix to happen.. :/